CollegeDunia Telecalling – Team lead(Study Abroad)

Company Name: CollegeDunia

Qualification: Bachelor’s degree in Business Administration or a related field (preferred)

CollegeDunia seeking a dedicated and dynamic Calling Team Manager to oversee our calling team’s operations. The ideal candidate will be responsible for managing the team, addressing grievances, monitoring performance, motivating team members to achieve conversion targets, analyzing performance based on analytics, and preparing monthly reports.

Responsibilities:

  • Manage and lead a team of calling agents to ensure productivity and efficiency.
  • Address team members’ grievances and provide necessary support and guidance.
  • Monitor the team’s performance daily to ensure targets are met.
  • Motivate team members to achieve and exceed conversion targets through coaching and encouragement.
  • Analyze performance metrics and use data-driven insights to identify areas for improvement.
  • Develop strategies to enhance team performance and optimize calling campaigns.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Collaborate with other departments to ensure seamless coordination and communication.
  • Prepare and present monthly reports detailing team performance, achievements, and areas for improvement.
  • Stay updated on industry trends and best practices in calling team management.

Requirements:

  • Proven experience as a team manager or similar role in a call center or sales environment.
  • Excellent leadership and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to motivate and inspire team members to achieve targets.
  • Proficiency in using analytics tools and MS Office suite.
  • Excellent communication and presentation skills.
  • Bachelor’s degree in Business Administration or a related field (preferred).
  • Ability to thrive in a fast-paced and dynamic environment.

Join us and be a part of our vibrant team! If you have the passion and drive to lead a team to success, we’d

love to hear from you. Apply now!

Hiring Manager: Priyanshi Shrivastava

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